19 Queensway, Unit 3
EN3 4SA London, UK

We’re open Monday – Friday
9.00 am – 5:30 pm EST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Our Delivery Services

You will receive your order at the address given upon order completion.   Once you have placed your order and made payment you will receive a confirmation email from us.  If you have not received this email we recommend checking your spam folder. Otherwise please call us to learn about your order situation.

Next Day Service / 24 Hour Despatch

We pride to provide Next Day 24 Hours delivery option for our customers.

  • Next Day / 24 Hours Despatch option is only available for the orders places before 12 noon on any working day.
  • Next Day / 24 Hours Despatch option is only available for UK Mainland orders
  • Next Day / 24 Hours Despatch is limited to 4 Blinds per order.
  • Next Day / 24 Hours Despatch has an additional charge of £9.95

Fast Track Despatch (3 Days)

We give another option for our clients to upgrade their orders to 3 Days Fast Track Dispatch.

  • Fast Track Despatch is only available for the orders places before 12 noon on any working day.
  • Fast Track Despatch is limited to 7 Blinds per order
  • Fast Track Despatch has an additional charge of £4.95

Regular Despatch (5 to 8 Days)

Our Standard Despatch will be made in 5 to 7 working days for orders placed before 12:00 noon.

  • Standard Despatch charge is £7.95 for all UK Mainland orders.
  • Orders over £150 basket value (excluding Next Day or Fast Track Charges) are delivered free of charge to all UK mainland addresses as a standard service.
  • Orders placed on Friday after 3pm will be processed on Monday.
  • Standard delivery 7am to 6pm

Non-mainland addresses
We also deliver to Northern Ireland, Isle of Man, Isle of White and all Scottish Islands for an additional charge.

  • Deliveries to Northern Ireland, Isle of Man, and Scottish Isles and Highlands will be made with an additional £9.95 charge which will be automatically highlighted after entering your postcode. 
  • Deliveries to Channel Isles will have an extra surcharge of £15.00. This will automatically add to your order.
  • Please bear in mind non-mainland deliveries may take longer after our despatch.

If you have missed your delivery for any reason, we recommend first checking calling card left for you from the courier company or call the courier company with your tracking number or alternatively call us for further assistance and re-organise the delivery at your convenience.

Which payment methods are accepted in the Online Shop?

At Shadow Curtains, we take your security seriously and use leading secure payment methods at our online store. We use SSL (Secure Socket Layer) Encryption to make sure the website is completely safe and secure and all personal details including payment processes are safe. Your credit card details cannot be read or tampered with during transmission.

We also guarantee never to give any of your personal information to third parties. Our Company, London Eye Home Textile Ltd t/a Shadow Curtains & Blinds is registered under the Data Protection Act. We are confident you will enjoy your shopping experience at Direct Blinds and we welcome any suggestions you may have regarding any element of our service.

We can only process your order when the Products ordered have been paid in full by credit or debit card to include the delivery charge.  You can pay online with all major credit cards, debit cards and PayPal. Your payment card details will be encrypted to minimise the possibility of unauthorised access or disclosure.

According to the Consumer Protection (Distant Selling) Regulations 2000 made-to-measure goods eg blinds are excluded from this legislation and the cancellation rights do not apply. Prices quoted on our site are inclusive of VAT at the prevailing rate.

Prices exclude delivery charges except where expressly stated otherwise. Our delivery charges are set out on our website.

Paytment Methods Accepted are:

PAYPAL, VISA CREDIT/DEBIT, MASTERCARD, JCB

How long will delivery take?

Next Day Service / 24 Hour Despatch
We pride to provide Next Day 24 Hours delivery option for our customers.

Fast Track Despatch (3 Days)
We give another option for our clients to upgrade their orders to 3 Days Fast Track Dispatch.

Regular Despatch (5 to 8 Days)
Our Standard Despatch will be made in 5 to 7 working days for orders placed before 12:00 noon

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